At Babyil, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we are here to help. Below, you will find detailed information about our refund and return policy.

Returns

We offer a 30-day free return policy for all products purchased on our website.

  • You can initiate a return within 30 days of receiving your order.
  • To be eligible for a return, your item must be in its original condition, unused, unwashed, and in its original packaging.
  • Proof of purchase (e.g., order confirmation email or receipt) is required to process your return.

How to Request a Return

  1. Contact us at support@babyil.com or call us at +44 73 65 72 32 11 to initiate a return.
  2. We will provide you with a prepaid shipping label and detailed return instructions.
  3. Drop off the package at your nearest courier location or arrange for collection.

Refunds

Once we receive your returned item, we will inspect it to ensure it meets the return eligibility criteria. If approved, we will process your refund as follows:

  • Refunds will be issued to your original payment method.
  • The processing time for refunds is 5-7 business days after the return is approved.

Non-Refundable Items

Certain items are exempt from returns and refunds:

  • Gift cards.
  • Items purchased on clearance or marked as “final sale.”

Exchanges

If you wish to exchange an item for a different size, color, or model, please initiate a return and place a new order for the replacement item.

Damaged or Defective Products

If your order arrives damaged or defective, please contact us within 48 hours of receiving the product. Include clear photos of the issue along with your order details, and we will arrange a replacement or refund at no additional cost.

Shipping Costs for Returns

Returns are completely free for customers in the United Kingdom. We cover the cost of return shipping.

Contact Us

If you have any questions or need assistance with a return or refund, our support team is here to help:

  • Email: support@babyil.com
  • Phone: +44 73 65 72 32 11
  • Business Hours: Monday to Friday, 9 AM to 6 PM

Thank you for shopping with Babyil. Your satisfaction is our top priority, and we are committed to ensuring a hassle-free return and refund process.