At Babyil, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website https://babyil.com/ or interact with our services.
By using our website, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We collect the following types of information to provide and improve our services:
1.1 Information You Provide to Us
- Personal Information: Name, email address, phone number, shipping and billing addresses, payment information, and any other details you provide during checkout or account creation.
- Contact Information: Details provided when you contact customer support via email or phone.
1.2 Information Automatically Collected
When you browse our website, we may automatically collect:
- Device Information: Your IP address, browser type, operating system, and device details.
- Usage Data: Pages visited, time spent on the website, and other analytical data.
- Cookies: Small files stored on your device to enhance your experience.
2. How We Use Your Information
We use your personal data to:
- Process and fulfill your orders, including shipping and returns.
- Provide customer support and respond to inquiries.
- Send transactional communications, such as order confirmations and updates.
- Improve our website, services, and marketing efforts.
- Detect and prevent fraudulent transactions and security breaches.
3. Sharing Your Information
We do not sell or rent your personal data to third parties. However, we may share your information with:
- Service Providers: Payment processors, shipping companies, and website hosting providers (e.g., WooCommerce).
- Legal Authorities: When required by law or to protect our legal rights.
All third parties we work with are obligated to protect your data and use it only for the purposes we specify.
4. Data Security
We implement strict security measures to protect your personal data, including encryption, secure payment gateways (SumUp), and regular security audits. While we take all reasonable steps to safeguard your data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
5. Your Rights
As a user, you have the following rights under the UK General Data Protection Regulation (UK GDPR):
- Access: Request a copy of the personal data we hold about you.
- Rectification: Correct inaccurate or incomplete information.
- Erasure: Request the deletion of your personal data, subject to legal obligations.
- Restriction: Limit the processing of your data in certain circumstances.
- Data Portability: Receive your data in a commonly used format.
- Objection: Object to the processing of your data for direct marketing.
To exercise these rights, please contact us at support@babyil.com or call us at +44 73 65 72 32 11.
6. Retention of Data
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
7. Cookies and Tracking Technologies
Our website uses cookies to:
- Enhance user experience.
- Analyze website traffic and performance.
- Deliver targeted advertisements.
You can manage cookie preferences through your browser settings.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We recommend reviewing their privacy policies before providing any personal data.
9. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the effective date will be revised accordingly.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
- Email: support@babyil.com
- Phone: +44 73 65 72 32 11
- Address: 125 Great Portland Street, London, England, W1W 6AX, United Kingdom
Thank you for trusting Babyil with your personal information. We are committed to protecting your privacy.